Terms & Conditions

We are Kicks Retreat Ltd. Company Number – 14826499

Timescale: The Spa Refresh Treatment Cleaning process will take between 3-7 days dependant on footwear and work carried out.

Cleaning.
Our specialist and unique cleaning techniques and technologies often provide great results. However, we do not promise, warrant or guarantee to remove any or all stains, defects and faults present or pertaining to your items.

This includes latent stains, defects and faults which only become apparent during the cleaning process. Similarly, we cannot promise, warrant or guarantee that we will be able to disguise natural flaws or remove any adhesives, or achieve any other desired result. It is also possible that, notwithstanding our best efforts, any attempt to clean your items may aggravate, worsen or make more apparent these latent defects, stains or faults. We bear no liability for any such damage. Please note that you bear the risks of all works performed on the items. In particular, we note that with age, leather and suede shoes can become worn and discoloured. Dirt on the item can sometimes hide this wear and tear which can be exposed during the cleaning process. If this happens you will be notified. It is not our cleaning process that has caused this damage and so we wil not be liable for it. Dirt can also be mistaken for shine, which in the cleaning process will be removed. Kicks Retreat are not responsible for the loss of shine during the cleaning process.

Stain removal: We cannot guarantee the removal of all stains. Linings that are heavily soiled may be particularly difficult to clean satisfactorily. The basic price of cleaning does not include the removal of heavy or ingrained stains. Because of the nature of the material, significant improvements are not always possible. In some cases, colours can become faded with cleaning, and any embossed print can be affected.

Customer Satisfaction:
We want all of our customers to be satisfied with the service we provide.
If you have any issues with your Footwear when they are returned, please get in touch within 48 hours of receiving your footwear so we can try to resolve the matter with you.

Delivery & Collection:
When we have finished the Work on your Items we will contact you to notify you of delivery or collection. We provide a FREE OF CHARGE collection and drop off service within a 5 mile radius of Travelodge Park Plaza, Cheshunt, EN8 8DY.

If you require delivery or collection outside of the 5 mile it’s an additional £5 per 3miles.

If you are not local to us and drop off and collection is not an option we are able to receive and post trainers via DPD. Additional postage fees will be applicable at Checkout. Please note all inbound trainers will not be covered by Kicks Retreat so it is important that you send the trainers out via a tracked service.

Items damaged in transit liability cap. We will not be liable for any direct or indirect loss of profits or any other financial loss or damage arising out of defective, damaged, or wrongly delivered items, over and above the market value of the goods themselves on the date on which we made them ready for delivery to you, or £500, whichevel is lower. In the event that you provide us with goods with a market value over £500, it is your responsibility to insure for any accidental loss and/or damage that might be incurred over this £500 cap.

Refunds
Our refund policy is limited solely to shoe orders that have not been cleaned. Any shoes that have been cleaned are not eligible for a refund.

To be eligible for a full refund, your item must not have been sent to us. If we have received your shoes, we will not be able to issue any refund, but will of course send your shoes back to you.

If you want to cancel an order, please send an email to hello@kicksretreat.com

By proceeding with the booking, you understand and accept the terms and confitions set above by KicksReteat.